Shipping & Returns
Orders are processed and shipped within two business days. Tracking numbers are sent to all customers via email. Expedited services are not currently available. You can expect to receive your order between one and two weeks from the time of purchase.
Orders up to 1 pound of shipping weight will cost $5 to ship. All orders between 1 and 2 pounds will cost $8 to ship. Weights higher than that will be $11 flat rate.
Free shipping applies to all orders of $80 or more.
Return & Exchange Policy
We have a strict no return policy on all teas. This is for cleanliness and disease prevention. We will never repackage and sell a tea that someone else did not want. If you are unhappy with your tea purchase for any reason, please contact us via email or phone so we may resolve the issue in a manner that is acceptable to both parties.
Exchanges and refunds may be possible on other items that are not tea blends. Some of our items are drop shipped from a third-party retailer. Many allow for refunds and exchanges depending on the circumstances. We will be happy to help you with these transactions in any way that we are able. Please contact us directly so we may get you the appropriate information regarding your specific item.